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Support Hours
24/7 Available
Round-the-clock assistance
Frequently Asked Questions
How quickly will I receive a response?
We typically respond to all inquiries within 24 hours. For urgent technical issues, our support team aims to respond within 2-4 hours during business hours.
What information should I include in my message?
Please include as much detail as possible about your issue or question. For technical problems, include your username, the steps you took, and any error messages you received.
Do you offer phone support?
Currently, we provide support through email and our online contact form. For logged-in users, we also offer live chat support for immediate assistance.
Can I request new features?
Absolutely! We value user feedback and feature requests. Please select "Feature Request" in the category dropdown and describe your suggested improvement in detail.
How do I report a bug or technical issue?
Select "Bug Report" or "Technical Support" as your category and provide detailed steps to reproduce the issue, including screenshots if possible.
Are you available on weekends?
Yes! Our support team operates 24/7. While response times may be slightly longer during weekends and holidays, we're always here to help.